Questions practices ask us.
Short answers on minimums, timing, pricing and how we work.
What do you make?
Branded apparel and goods for med spas: scrubs and tops, lab coats, robes, towels and linens, new hire kits, name tags and front-desk pieces, and client gifts like welcome boxes and holiday gifts.
Do you only work with med spas?
Yes. Med spas are the whole company, not an add-on, so everything we recommend is built around how a practice actually runs.
What's the minimum order?
12 to 15 pieces per item, depending on the item and decoration. Small practices can start with the pieces that matter most and add the rest later.
How long does it take?
Most orders are ready in 10 to 15 business days after you approve them. Rush is available on many in-stock items, with the rush fee included in the quote. Custom orders are quoted by project.
What does the quote include?
Everything. The quote is the price, with no setup, digitizing, run or stitch-count fees added later.
Can you match our logo and colors?
Yes. We turn your logo into a stitch file once and reuse it for every reorder. Thread and print colors are matched on a physical sample, never from a screen.
Do we see it before it's made?
Yes. You approve every piece before production starts, with mockups where they help.
Can we reorder easily?
Yes. The Standing Order keeps your most-used pieces on a reorder schedule, so new hires and restocks are covered before you run short.
Embroidery or print?
For scrubs, lab coats, robes and towels we recommend embroidery, because it holds up to constant washing. Print makes sense for large designs and pieces that don't see clinic laundry.
Where are you based?
Colorado. We work with practices across the US.
How do we get started?
Book a 15-minute call. We'll share a few ideas for your practice, then send mockups with your logo, exact pricing, and good, better and best options. If you send your logo ahead of time, we'll have mockups ready for the call.